Conditions · 12 September 2026
These are the account and request conditions for the Edifia platform. A paid service, management appointment or purchase requires its own identified contracting party and accepted offer.
01
Use accurate details and protect your sign-in. Add or share only records you own or are authorised to manage. An account or property entry does not prove ownership, appoint a syndic or grant spending authority. Tell invited users how their information will be used.
02
You may manage your houses free, including rooms, equipment, ordinary photo attachments and the document allowance shown in your account, with no cap on the number of houses. Visits, repairs, goods, installation and professional services have separate prices. Commercial sites require an agreed paid plan. Your free records are not conditional on buying repairs from Edifia.
03
An enquiry or availability request is not a confirmed booking, sale or subscription. Before commitment, the offer must identify the contracting parties, work or goods, price and taxes, payment recipient, schedule, inclusions, exclusions and cancellation terms. Approve the actual offer before work starts; additional scope needs separate approval.
04
Software, managed maintenance, building management and supplier shelves have different agreements. The accepted offer specifies the monthly charge, included visits or support, any fair-use limit, term, renewal, cancellation and extra-work pricing. No unlimited repairs or guaranteed attendance is included simply by creating an account.
05
Edifia coordinates work through its delivery process and eligible providers. The work offer identifies whether Edifia acts as principal or disclosed agent and who performs and warrants each part. Specialist checks and certifications require appropriately qualified or appointed professionals.
06
Supplier listings are offers subject to confirmed availability. Installation and maintenance are separate choices. The current standard delivery price applies only to qualifying shipments; the exact delivery charge is agreed before acceptance. The seller, return arrangements and applicable warranty terms must be identified in the final offer. A stored warranty is not a guarantee of coverage.
07
You must have authority to offer the goods or services, use the images and provide accurate prices, stock, qualifications and warranty terms. Supplier verification and contractor activation require review. Signing up does not guarantee sales, jobs or payment. Shelf fees, commission, service fees, payout timing and deductions belong in the accepted partner or job agreement.
08
Clause findings and equipment suggestions need human review. A reviewed clause does not decide legal liability, amend a contract or serve notice. Paid AI runs only after its provider, price and allowance are active. Photo-based suggestions do not certify dimensions, safety or workmanship.
09
Keep the original evidence for important decisions. Shared records follow the permissions granted to each account; originals can have stricter access than summaries. You can request access, correction or deletion through the privacy page. Retention obligations and other people's rights can affect a request.
10
Report a service problem against the relevant job or through the enquiry form. A safety emergency requires the appropriate emergency service; a web request does not guarantee emergency attendance. Material changes to an accepted paid service require the notice and agreement specified in that service's terms. Nothing here removes rights that applicable law does not permit us to exclude.
